Services | Website Support

Supporting and enhancing our clients’ websites – with strategy and stability at the center

More than 70% of our business comes from supporting, maintaining and enhancing our clients’ websites. It is central to what we do – we aim to be an extension of our clients’ teams to help them grow and adjust to the ever-changing world of digital marketing.

Your support team

It's common for most website support companies to have a 'support team' for clients to send requests and tickets to. Most often, this translates into delayed responses, a lack of context and the general feeling that you are just a number amongst many.

That's not how we work.

When our clients join BlueModus – whether for small ongoing support or a giant new project – they are assigned a strategic team that will stick with them through the course of the relationship. This team – a project manager, strategic director and solution lead – bring varied skills to ensure operational excellence, strategic insight and technical know-how. From deep CMS expertise with Kentico, Umbraco, Sitefinity, Sitecore and Kontent.ai to DevOps, SEO and more. This approach has had a dramatic impact on our business, and we’re proud to say, that of our clients’ as well.

Our website support approach

For us, support is far more than maintenance or a “keep alive” effort – we believe in understanding our clients’ business and helping to uncover, guide and help with enhancements, strategy and stability.

Generally, we’ll recommend a small onboarding effort to help us get to know you and get familiar with your codebase. From there, we’ll work with you on a collaborative roadmapping effort to understand and prioritize the next several months. For some this translates into small, quick fix support as they prepare for bigger investments and for others it means we tackle big enhancements to performance, user experience, analytics, SEO and more.

BlueModus brings innovative solutions and ideas to the table every week, and their keen attention to detail keeps our projects moving on time and in budget. Not only are they forward-thinking, diligent, and enjoyable to work with, we consider them an extension of our own team."

Cara Jordan Hugghins

Senior Manager, Digital Media - Corporate Communications at LivaNova

LivaNova Case Study

BlueModus is an amazing extension and partner to our internal team. We know we can rely on them to provide solid guidance and advice and to deliver an exceptionally high quality of work. I appreciate their collaborative approach, deep technical knowledge, creative thinking, and transparency. They make my job easier and make my team look good… what more could you want in a digital partner?"

Barrett Peitsch

Director, Digital at Steinbach Credit Union

Steinbach Credit Union Case Study

The BlueModus team continually meets or exceeds our expectations in the support for our CMS platform. Their strategic approach and outstanding project management, combined with a team that has strong knowledge of our CMS platform and our website, has made BlueModus an excellent partner. In addition to all their knowledge and project management processes, they are also a fun group of people to work with on any project."

Alan McCabe

Application Architect at CoorsTek

View our portfolio

We appreciate the range of skillsets available from BlueModus and mature processes they have in place. Also, it's good that we are able to benefit from other large customers they also develop for, from designing solutions to site maintenance and upkeep."

Lawrence Dunn

Software Product Manager at Mainfreight

Mainfreight Case Study